Top4 Google Maps Marketing Best Practices for 2021

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What is Google Maps Marketing?

Google Maps marketing is a process where businesses include relevant information in their Google My Business profile, like hours of service and customer reviews, to rank higher in search results. Ranking higher in search results, in turn, increases business visibility and drives revenue.

Google Maps marketing is beneficial for large and small businesses alike, especially because of Google Maps Local 3-Pack. Local 3-Pack is the first three businesses shown in search results that Google considers to be most relevant based on a user’s current location or the location where they’re searching.

The image below is an example of a Local 3-Pack for a restaurant query in Yarra, Melbourne. These three businesses are what Google considers to be most relevant based on the search query and the location where the search is being conducted.

The Yarra Indian Restaurant - Google My Business - Top4 Marketing

You can think of it like this: if your Google Maps marketing strategy is focused on optimizing your Google My Business profile for search results, Google will take note of this and show your business in the Local 3-Pack for relevant queries relating to your company. This increases visibility and increases the likelihood of consumers visiting your business and making a purchase.


Google Maps Ads

Although marketing on Google Maps is free, local search ads can boost your business’ visibility in Google Maps search results.

Using these ads will bring your business listing to the top of search queries for keywords relevant to your business. Google Maps ads use location targeting, so they’ll only show up for location-relevant searches. These ads appear in desktop and mobile searches (shown below).

Google Maps Ads - Top4 Marketing

When you create ads for your business, you can track their performance to get a sense of how customers respond to your ads and take further actions like using your address to get Google Maps directions or click on the listed phone number to call you.


How To Optimize Your Google My Business Account

To appear in Google Maps results, you need to optimize your Google My Business profile to include up-to-date information. Let’s go over the profile elements that marketers should focus on to perfect their Google Maps marketing strategy.


Verify Your Business

The first thing you’ll want to do is claim and verify your business. This means that you claim a business as your own within Google Maps, so you’re the only person with the ability to change the information in your business profile.

Acoustica Projects Sydney - Google My Business - Top4 Marketing

This verification process is done through Google, and most businesses can do so through postal mail.


Mark Relevant Categories and Attributes

Categories describe your business and the services you provide. Customers often come across businesses in Google Maps by searching for categories, like “pizza restaurant” or “coffee shop.”

Sahan Mezopotamian - Google My Business - Top4 Marketing

Google recommends that you choose a primary category that describes your overall business, like “Pet Groomer.” A further best practice is using additional categories that let customers know more about what your business offers. So, continuing with the previous example, if you’re a pet groomer that also sells pet supplies, you’d want to include an additional category for “Pet Supplies.”

Attributes are the amenities a business offers, like accessibility functions or outdoor seating. Google has recently added attributes to mark when businesses are black-owned, women-owned, and LGBTQ friendly. Google recommends that businesses select the most-relevant attributes to display in their profile.


Location and Service Areas

If your business has a store-front location, using the right address is crucial for optimizing your profile. Google recommends using a postal service approved address that includes all relevant information like room or suite number and a zip code.

If your business services customers at their homes or businesses, like a cleaning service, you’d want to include an address for your primary location and add specific service areas where you do business.


Optimized Introduction

One of the most essential optimization factors for your Google My Business profile is an optimized introduction that gives customers a summary of your business. These introductions should be brief and include relevant keywords that users may search for. Short descriptions of your business are shown in tile search results, as shown below.

AntennaPros - Google My Business Listing - Top4 Marketing

Longer descriptions appear when a customer clicks on your specific business, as shown below.

AntennaPros - Google My Business - Top4 Marketing



Google recommends responding to online reviews of your business, which enables new people to find you online, and demonstrating to existing customers that you value their feedback. You might consider asking happy customers to leave reviews or even incentivizing them with a coupon in exchange.

Having reviews on your profile is also a great way to build social proof based on a psychological idea that says people determine what is good by finding out what other people think is correct. Reviews help build social proof because consumers value enthusiasm from other consumers, and they spend 31% more when a business has positive reviews. Consumers also trust user-generated content (UGC), like reviews, 9.8x more than paid advertisements.

Alternatively, if someone leaves a negative review, it’s still essential you respond. Look at Google’s guidelines for how to respond to a negative review.

In search result overviews, reviews appear as star ratings in a business profile, as shown below.

Salt Finance - Google Reviews - Top4 Marketing

When a user clicks on the business they’re interested in, reviews appear towards the bottom of the business’ profile. Anyone can read these reviews, view ratings, and leave their own.

Salt Finance - Google My Business Reviews - Top4 Marketing


According to Google, businesses with photos receive 42% more requests for driving directions to their location and 35% more click-throughs to their website. To optimize your account for search, it’s vital that you provide pictures of your physical store and images of your products or services.

Customers can also upload photos, which is another form of UGC to benefit from business reviews.


Google Maps Marketing Best Practices to Improve SEO

Google Maps is the most popular navigation app by a landslide, with 67% of total navigation users — second to Maps is Waze, with only 12% of total users.

This means it’s a critical tool for ensuring local consumers can find your business.

Google Maps can help bolster your online presence in local search results, which demonstrates your legitimacy and relevancy as a company — you wouldn’t be able to rank #1 for “nail salons near me” if you’d closed down months ago. Additionally, ranking high in search will ideally convince consumers to choose your business over a competitor’s.

To improve local SEO, try these four tactics:


1. Get links back to your site from local businesses or bloggers.

To improve your local SEO, consider crafting a strategy to get backlinks from other local businesses. You could create a deal in which you link to another business’ site in exchange for a link from them.

Alternatively, depending on your industry, try reaching out to local bloggers to ask for reviews — for instance, if you run a Bed & Breakfast, you might ask travel bloggers to stay for free in exchange for an online review.


2. Submit your business to Top4.

Top4 is our location-based Google Marketing Platform, which is the proven and tested way to get on the first page of Google for your desired key phrases in your local area. It takes less than 60 seconds to add your business to Top4. After that, ensure all information across each of the sites is accurate — ultimately, the more websites that reference your business, the better.

Once the site is verified and approved by moderators, you’ll receive an email on how to claim your business page.

Even better, starting from $60 per month, you’ll have one of our Web Xperts managing your Top4 Business Profile for you — which includes managing your reviews, online presence, and making sure that all of your business information is always accurate. Moreover, Top4 integrates and works hand-in-hand with Google, Google Maps, and Social Media Platforms to improve and strengthen your business online.


3. Keep track of performance via Google’s Insights tool.

Once you’ve created a Google My Business profile and optimized it for Google Maps, you’ll want to track analytics using Google’s Insights tool.

To access Insights on a desktop, sign in to your Google My Business account, open the location you’d like to manage (if you have multiple locations), and click “Insights” from the menu. On mobile, open the Google My Business app, click “More,” and then tap “Insights.”

Insights allow you to see how many times people have seen your business information, how many times people have requested driving directions to your location, and how customers can find your listing.


4. Get more reviews

It’s now easier than ever to get more reviews on your Top4 Business Profile!

Top4 new feature about sending reviews - Top4 Marketing

With just one click, you can import your existing contacts from Gmail and send them emails to ask for your business’ reviews. If you don’t know what to write, we also added a customized message that will help you convey your message!

Top4 new feature about sending reviews - Top4 Marketing

Not only that, once the reviews start coming in, we’ll help you manage them and keep those spammy fake reviews away from your business.


Optimize Your Google Maps Presence

Ultimately, an optimized Google My Business profile is another addition to your digital marketing strategy that gives your business more visibility, especially in Google Maps search results.

A business profile that gives an accurate address, phone number, and contains a significant amount of customer reviews will likely attract new customers, helping you grow your reach and drive revenue.

To find out how we can help you with your Website + Marketing, using our unique location marketing platform called Top4, get in touch today


Looking to build customer loyalty through social media? Don’t forget to add your business to

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Source: hubspot

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